How we handle personal information.

Who we are

This privacy policy explains how Klidu Group Pty Ltd ACN 699 184 408 manages personal information in connection with our website, enquiries and services.

You can contact us about privacy matters at hello@klidugroup.com or by writing to 3 Hosking Place, Sydney NSW 2000.

Personal information we collect

The kinds of personal information we may collect include names, contact details, role or organisation details, enquiry details, correspondence, and information needed to understand, assess or respond to a security, intelligence, advisory, protection or education matter.

Where it is reasonably necessary for our work, and where permitted by law, we may collect sensitive information such as information about personal safety, threats, security incidents, travel, health and welfare concerns, criminal or law enforcement matters, or other sensitive circumstances disclosed to us.

When you use this website, we may also collect technical information such as IP address, device and browser information, pages visited and basic analytics data.

How we collect information

We usually collect personal information directly from you, including when you contact us, submit an enquiry, speak with us, correspond with us, or engage us to provide services.

We may also collect information from authorised representatives, referrers, publicly available sources, service providers, advisers, counterparties or other third parties where it is lawful and reasonably necessary for our functions or activities.

You may deal with us anonymously or using a pseudonym where it is lawful and practicable. In many cases, however, we may need enough information to understand the matter, verify instructions, protect confidentiality and provide an appropriate response.

Why we use personal information

We collect, hold, use and disclose personal information to respond to enquiries, assess whether and how we can assist, provide our services, manage client relationships, conduct security and intelligence-related work, protect people and assets, administer our business, comply with legal obligations and protect our lawful interests.

We may use contact details to send service-related communications. We will only send marketing communications where permitted by law, and you may opt out at any time.

Disclosure of personal information

We may disclose personal information to personnel, contractors, specialist advisers, professional advisers, insurers, technology and hosting providers, form and email providers, regulators, law enforcement bodies, courts or other parties where required or permitted by law.

We do not sell personal information.

Overseas disclosures

Some service providers we use, including cloud, hosting, analytics, form processing and communications providers, may store or process information outside Australia. The countries or regions may vary from time to time and may include the United States, the United Kingdom, the European Union and other locations where those providers or their subprocessors operate.

Where the Australian Privacy Principles require it, we take reasonable steps to ensure overseas recipients handle personal information consistently with Australian privacy requirements.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, confidentiality obligations, secure systems, limited disclosure practices and administrative safeguards appropriate to the nature of the information.

We keep personal information for as long as reasonably required for the purposes described in this policy, including to provide services, maintain records, resolve disputes, comply with legal obligations and manage risk. When information is no longer required, we will take reasonable steps to destroy or de-identify it where lawful and practicable.

Access and correction

You may request access to personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. We will respond within a reasonable period and may refuse access or correction where permitted by law, in which case we will explain the reason where appropriate.

Privacy complaints

If you have a privacy complaint, contact us first at hello@klidugroup.com and include enough detail for us to understand and assess the issue. We will consider the complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. The updated version will be published on this website.